What are the minimum requirements to play?

Hempire is available on phones and tablets using Android 8 or higher*, Apple devices with iOS 15.2 or higher, Chromebooks, select Windows PC...

How do I save and restore my game?

   SaveIf you're connected to the internet, your Hempire game will automatically save to the device you use to play. If ...

I made an in-app purchase but I didn't get my items!

If you don’t receive your items right away after making a purchase then please exit the game and log back in to create a fresh connection wi...

I didn't receive my reward!

PreventionFirst, to help prevent issues like this, please ensure you're playing on a strong internet connection and that your device has at ...

How do I restart my game?

To reset your game and start over from the beginning you can send in a request to our Support team by selecting the message icon in the top-...

How do I change my Hempire username?

Your Hempire username is the name players see when they look at you in the Global Market, on leaderboards, or read your messages in the Ente...

How do I grab the latest update?

Rollout ProcessIn general, we do gradual rollouts, meaning we start with a small group, like 1% of the Community, then slowly increase the n...

[iOS] How do I restart my game or delete my account?

If you wish to reset your game and start over from the beginning, go to the in-game Settings menu and select the "Delete Account" button.Thi...

[Android] How do I restart my game or delete my account?

If you wish to reset your game and start over from the beginning, go to the in-game Settings menu and select the "Delete Account" button (th...